Privacy Policy

Last updated: February 1, 2026

1. Introduction

Team Matches ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at https://teammatches.com (the "Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

  • Register for an account: Name, email address, password, and phone number (optional)
  • Create team profiles: Team name, sport, division, category, association, team colors, and team logo images
  • Manage venues: Venue names, addresses, and location information
  • Use the Service: Availability schedules, game requests, messages to other teams, and scheduling preferences
  • Subscribe to paid plans: Billing information and payment details (processed by our payment processor)
  • Contact us: Any information you include in communications with us

2.2 Information Collected Automatically

When you access the Service, we may automatically collect certain information, including:

  • Device Information: Device type, operating system, unique device identifiers, and browser type
  • Log Data: IP address, access times, pages viewed, referring URL, and actions taken on the Service
  • Usage Data: Features used, interactions with the Service, and performance data
  • Location Data: General location based on IP address (we do not collect precise geolocation)

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and store information. Cookies are small data files stored on your device. We use:

  • Essential Cookies: Required for the Service to function properly, including authentication and security
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Help us understand how users interact with the Service to improve it

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Service.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide and maintain the Service: Create and manage your account, process transactions, and deliver the features you request
  • Facilitate game scheduling: Match teams with compatible opponents, process game requests, and manage schedules
  • Communicate with you: Send transactional emails (account verification, game request notifications, schedule updates), respond to inquiries, and provide customer support
  • Improve the Service: Analyze usage patterns, diagnose technical issues, and develop new features
  • Ensure security: Detect, prevent, and address fraud, abuse, and security issues
  • Comply with legal obligations: Respond to legal requests and enforce our Terms of Service
  • Marketing (with consent): Send promotional communications about new features or offers (you can opt out at any time)

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Other Users

Certain information is shared with other users as part of the Service's core functionality:

  • Team names, logos, colors, divisions, and categories are visible to other teams in your sport/division for game matching purposes
  • Your team's availability slots are visible to eligible teams who may request games
  • Messages sent through game requests are shared with the recipient team's managers
  • Contact information may be shared with teams you have confirmed games with

4.2 With Service Providers

We share information with third-party vendors who perform services on our behalf:

  • Payment processors: To process subscription payments securely
  • Email service providers: To send transactional and notification emails
  • Cloud hosting providers: To store and process data
  • Analytics providers: To analyze Service usage and performance

These service providers are contractually obligated to protect your information and may only use it for the specific services they provide to us.

4.3 For Legal Reasons

We may disclose your information if required to do so by law or in response to valid legal requests, such as:

  • Court orders, subpoenas, or other legal processes
  • Requests from law enforcement or government agencies
  • To protect the rights, property, or safety of Team Matches, our users, or the public
  • To enforce our Terms of Service or investigate potential violations

4.4 Business Transfers

If Team Matches is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

4.5 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to:

  • Provide the Service and maintain your account
  • Comply with legal obligations (e.g., tax and accounting requirements)
  • Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law or for legitimate business purposes (such as maintaining records of transactions for tax purposes).

Game history and related records may be retained in anonymized form for statistical purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit using TLS/SSL
  • Encryption of sensitive data at rest
  • Secure password hashing
  • Regular security assessments and updates
  • Access controls limiting employee access to personal information
  • Secure cloud infrastructure with industry-standard protections

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of your data in a structured, commonly used format.

7.2 Correction

You have the right to request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (such as legal retention requirements). You can delete your account through your account settings or by contacting us.

7.4 Objection and Restriction

You have the right to object to or request restriction of certain processing of your personal information.

7.5 Marketing Opt-Out

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or updating your preferences in your account settings. Note that you will continue to receive transactional emails related to your account and the Service.

7.6 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@teammatches.com. We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

8. International Data Transfers

Team Matches is based in Canada. If you access the Service from outside Canada, your information may be transferred to, stored, and processed in Canada or other countries where our service providers operate.

These countries may have data protection laws that differ from those in your country. By using the Service, you consent to the transfer of your information to Canada and other countries as described in this Privacy Policy.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws.

9. Children's Privacy

The Service is not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children under these ages. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@teammatches.com, and we will take steps to delete such information.

Team managers who add player information for minors represent that they have obtained appropriate consent from parents or guardians to do so.

10. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party services (such as Google Maps for venue locations). This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through the Service.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You can request information about the categories and specific pieces of personal information we have collected, the sources of collection, the purposes for collection, and the categories of third parties with whom we share information.
  • Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
  • Right to Opt-Out of Sale: We do not sell personal information as defined under the CCPA.

To exercise your CCPA rights, please contact us at privacy@teammatches.com.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

  • Legal Basis: We process your personal information based on: (a) your consent; (b) performance of a contract with you; (c) compliance with legal obligations; or (d) our legitimate interests (such as improving the Service and preventing fraud).
  • Data Protection Rights: You have the right to access, rectify, erase, restrict processing, object to processing, and data portability as described in Section 7.
  • Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
  • Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in your country of residence.

13. Canadian Privacy Rights (PIPEDA)

If you are a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA):

  • Access: You can request access to your personal information held by us.
  • Correction: You can request correction of inaccurate or incomplete information.
  • Withdrawal of Consent: You can withdraw consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.
  • Complaint: You can file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

  • Update the "Last updated" date at the top of this Privacy Policy
  • Notify you by email or through a prominent notice on the Service
  • Provide at least 30 days' notice before material changes take effect

Your continued use of the Service after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Team Matches
Privacy Inquiries
Email: privacy@teammatches.com

We will respond to your inquiry within 30 days.